FAQ

What is the heating heart made of?

The contents inside the heart is simply water, a small metal disc and sodium acetate. Our heating heart is Non-Toxic and Non-Hazardous.

 

Why won’t my heating heart crystallize or heat up?

If your heart is not heating up, make sure you place the metal disc between your forefinger and thumb. Once you have a grip of the disc, apply pressure to bend the disc both inward and outward. This will start crystallization, massage the heat during this process to soften heart and maximize heat. When the crystallization is completed, the heart is ready to use! Perfect for menstrual cramps, a massage with oil, muscle/back aches, and arthritis pain.

 

What if my heart is defective?

Occasionally a heart may require additional flexing attempts of the disc. If you have attempted all of the tips listed on this card and you believe your heart is defective, contact us at support@cherryblossomsubscription.com with proof of purchase and a photo of your heart to exchange for a new heart.

Cherry Blossom Subscription provides a ONE year replacement warranty for your heat massage heart. If for any reason your heart has become defective, please contact us at support@cherryblossomsubscription.com with proof of your purchase and invoice number and we will gladly exchange the heart (no refunds can be issued). In order to put this warranty into effect, simply ship us your defective product along with a check for the amount of $7.95 for shipping and handling to Cherry Blossom Subscription (please make all checks to Cherry Blossom Subscription). Once we have received your request, we will be able to ship you the replacement to the address that you have provided. Feel free to contact us for any further questions or concerns at support@cherryblossomsubscription.com