How can I change my box to a different box this month?

Whether you pick Moontime Box this month and want Lady Business or Cherry Sunset next month, all subscribers have the ability to change their box preference by creating/logging into your account.

 How can I cancel my subscription?

With the Cherry Blossom Subscription Account, you can adjust, skip, or change your product and subscription how often and freely as you like. Whether you need to upgrade and secure your box for a year or skip a month since you'll be out of town, Cherry Blossom Subscription gives you the ability to do as you wish.

We make it easy for you to skip or cancel directly online without penalties.

Please keep in mind that we do not cancel, adjust or change your subscription without your consent. If you would like to cancel your subscription please email us at support@cherryblossomsubscription.com

How can I create an account?

Creating an account is super quick, easy and is highly recommended since this is also how you can manage your subscription. Click on the  icon on the top right hand corner of our homepage to create an account now or click here. Deliveries arrive in discreet pink packaging right to your door. Super convenient! No more late night drug store runs

How do i update my billing address or card on file?

Simply click on the  icon on the top right hand corner of our homepage to log in/create an account now or click here. Once logged in, click  on "VIEW ADDRESSES on the bottom left-hand side of the screen. From there you can add new addresses, edit or delete.To update your card information, click on "Manage Subscriptions" under the "VIEW ADDRESSES" tab then click on "Billing Information" to update card and/or information for your current card on file.  

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Cherry Blossom Heating Heart FAQ

What is the heating heart made of?

The contents inside the heart is simply water, a small metal disc and sodium acetate. Our heating heart is Non-Toxic and Non-Hazardous.

How does the heating heart work?

This is a bit of science! By clicking on a metal disc in the heating heart, a nucleation centre is formed which causes the solution to crystallize into solid sodium causing the liquid inside to immediately crystallize and heat up to 54°C (130°°F) 

Will the Heating Heart reset itself after i use it?

No. When the heat pack cools down, it turns stiff almost hard, this is perfectly normal.. Simply boil for 3-5 minutes to reuse them

How do I reuse the Heating Heart over and over again?

Simply get a pot big enough for the heart, fill with water (about 2-3 cups), and gently drop in heart when water is boiling. Leave heart to boil for 3-5 minutes or until all crystals are completely dissolved. Very important; be sure to elevate the heart from the bottom of the pad. This will stop the pad from sticking to the pot. Use a towel/cloth or any heat resistant object to lay at the heating heart and allow your heart to cool.

Why won’t my heating heart crystallize or heat up?

If your heart is not heating up, make sure you place the metal disc between your forefinger and thumb. Once you have a grip of the disc, apply pressure to bend the disc both inward and outward. This will start crystallization, massage the heat during this process to soften heart and maximize heat. When the crystallization is completed, the heart is ready to use! Perfect for menstrual cramps, a massage with oil, muscle/back aches, and arthritis pain.

If my child or pet breaks the heart open, could the solution harm them? 

The liquid in Heat in a click Packs is a non toxic solution called  sodium acetate (a compound made from vinegar and baking soda) and water. The main flavouring used in making salt-and- vinegar potato chips is sodium acetate, to give an example. Heat in a click packs are environmentally safe, non-toxic and non-hazardous 

Can the heating heart leak if poked with a sharp object?

Yes. Try not to use any thing sharp when you are using the heart. We recommend taking heart out of a pot of boiling water with a big spoon .

Can I boil my heart in the microwave?

No. DO NOT MICROWAVE. There is a metal disc inside the pack and could cause damage if placed inside a microwave.

How many times can I use the heating heart? 

As long as you take good care of it, there is no limit to the number of times it can be used! That’s why we offer a one-year warrantee if defective. 

What if my heart is defective?

Occasionally a heart may require additional flexing attempts of the disc. Be sure the disc and liquid are touching at the same time as bending the metal disc to activate. It is important to listen for a *click*. If you have attempted all of the tips listed and you believe your heart is defective, contact us at support@cherryblossomsubscription.com with proof of purchase and your concern.

Cherry Blossom Subscription provides a ONE year replacement warranty for your heating massage heart. If for any reason your heart has become defective, please contact us at support@cherryblossomsubscription.com with proof of your purchase, invoice number and we will gladly replace the heart (no refunds can be issued). In order to put this warranty into effect, simply ship us your defective product along with a check for the amount of $9.95 for shipping and handling to Cherry Blossom Subscription (please make all checks to Cherry Blossom Subscription). Once we have received your request, we will be able to ship you the replacement to the address that you have provided. Hearts lose warranty if leaking, or punctured. Please feel free to contact us for any further questions or concerns at support@cherryblossomsubscription.com 

 HOW DO I CANCEL MY ORDER?

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to support@cherryblossomsubscription.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at support@cherryblossomsubscription.com if you’re in this situation.

 CAN I RETURN MY ORDER FOR A REFUND?

Yes, you can return your order under the Cherry Blossom Subscription Satisfaction Guarantee ONLY on selective non Hygiene products. If you are not 100% satisfied with our product, we will create a solution for you. You can return our non hygiene product within 30 days of receiving it. We will send you a return label and you will receive a refund* within 7-10 buisness days after returned product arrival minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email support@cherryblossomsubscription.com and provide your full name, order number and reason for your return and we’d be happy to assist you.

 How old I need to be to purchase Condoms? You can legally buy condoms at any age.

You can legally buy condoms at any age within USA laws.

Do I need an I.D. to purchase Condoms? You DO NOT have to be 18 to buy condoms. Yo should not get carded for buying condoms and a clerk cannot legally refuse to sell condoms to you without looking at your ID. or questioned about your age when buying condoms.

If the cashier does ask your age, there’s no need for you to answer. If you do want to say something, you can remind them that there is no age restriction on buying condoms. Or, if you feel uncomfortable, simply leave and buy condoms elsewhere. 

HOW DO I CANCEL MY ORDER?

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to support@cherryblossomsubscription.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at support@cherryblossomsubscription.com if you’re in this situation.

HOW DO I CANCEL MY ORDER?

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to support@cherryblossomsubscription.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at support@cherryblossomsubscription.com if you’re in this situation.

 WHAT TYPES OF PAYMENTS DO YOU ACCEPT? We accept Visa, MasterCard, American Express, Discover, and PayPal.

WHY IS MY CREDIT CARD PAYMENT NOT GOING THROUGH? If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal. Any questions send us an email at support@cherryblossomsubscription.com.